Training progress
See who is learning, and who needs a hand.
Team leaders see every agent's learning activity in one table: questions answered and accuracy, practice sessions and exams finished, and when they were last active, with team totals for videos watched and documents opened. Coaching programs add the steps you want each agent to complete, with your review.
Agent progress
| Agent | Accuracy | Last active |
|---|---|---|
| MRMaria Reyes | 86% | Today |
| DKDaniel Kim | 79% | Yesterday |
| AOAma Owusu | 72% | 9 days ago |
| JTJames Turner | 61% | 3 weeks ago |
Coaching: New Agent LaunchLic.ExamShadowReview
Maria Reyes!
Daniel Kim
Progress tracking
Training progress
Each agent's activity and coaching steps.
- Team analyticsTotals for the team, then each agent's activity, for the Owner and the team's administrators.
- Coaching programsYour own checklists per agent: steps they answer, steps you confirm, some filled in automatically.
- Activity at a glanceWho studied this week and who has gone quiet, so you know whom to call.
Platform
Inside Agent Connect
How teams workBuild your team and train agents, step by step.Training CenterSessions of videos in the order you teach them.Video libraryEvery recorded session, with resume.Practice & examsMock exams, explanations and AI practice.Progress trackingEach agent's activity and coaching steps.You are hereDocumentsGuides, scripts and forms with previews.Team workspacesA private space for every team.Agent onboardingFrom invitation to training in minutes.
Ready to build your team?
Talk to us about a workspace for your agents, or start your own free licensing training today.